Refund Policy

1. Return Window

You have 30 days from the date of delivery to request a return for a board game purchased from Kencan Tabletop.

2. Eligible Items

Board games must be in their original, factory-sealed shrink wrap. Once the shrink wrap is removed, or components are punched from their boards, the game is no longer in sellable condition and cannot be returned.

3. How to Return

Contact our support team at support@kencan.org to initiate a return. We will provide you with a return shipping address. Return shipping costs are the responsibility of the buyer unless the item arrived damaged.

4. Missing Components

If you open a game and discover a missing or damaged component (such as a chipped meeple or missing card), do not return the game to us. Contact us, and we will arrange for a replacement piece directly from the publisher.